Hb999 Terms & Conditions — Please read before using the platform

Welcome to hb999.net. These Terms & Conditions ("Terms") apply to your use of the hb999 platform. By accessing this website, creating an account, or using any of our services, you are deemed to have automatically accepted these Terms.

Hb999's Terms & Conditions may be updated from time to time. We recommend reviewing this page before each use of the platform. Continued use of the platform after any changes are made will be considered your acceptance of the revised terms.

To create an account on hb999, you must provide accurate and complete information. Each person may only operate one account. If a single individual is found to hold multiple accounts, all accounts may be suspended and any funds forfeited.

• The mobile number and identity details provided at registration must be accurate.
• You are responsible for keeping your account password confidential.
• Transferring or selling your account to another person is strictly prohibited.
• As part of the account verification (KYC) process, you may be required to submit a copy of your National ID card or passport.
• Hb999 reserves the right to verify any account at any time.

Hb999 accepts all major mobile banking methods in Bangladesh for deposits and withdrawals, including Mobile Banking, Nagad, and Rocket. Deposits are generally credited instantly. Minimum withdrawal amounts and processing times are governed by our stated policy.

• Withdrawals are available to registered and verified accounts only.
• Withdrawals are generally processed back to the same method used for the original deposit.
• Hb999 reserves the right to place a hold on withdrawals in cases of unusual or suspicious transactions.
• Specific wagering requirements must be met before any bonus funds can be withdrawn.
• Separate processing times apply for bank transfers and crypto payments.

Hb999 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which you should read carefully before accepting. Bonus terms are subject to change at any time.

• The welcome bonus is for new members only — each person is eligible once.
• Winnings from bonuses cannot be withdrawn until the wagering requirements for each bonus have been met.
• Attempting to claim bonuses through multiple accounts is strictly prohibited.
• Hb999 reserves the right to revoke any bonus if evidence of terms violation is found.
• Free spins and cashback bonuses may have their own separate validity periods and terms.

All Sports Betting, slots, and Live Casino games on hb999 are operated in accordance with specific rules. Each game has its own set of rules, and reading them before playing is mandatory.

• Any bet placed during a technical fault will be considered void.
• For live betting, the outcome of any bet placed after a match has started will be considered final.
• Hb999 reserves the right to void any bet where match-fixing or irregular betting patterns are clearly detected.
• Using bots or automated software to place bets is strictly prohibited.
• Sports event results will be determined in accordance with the decisions of the relevant governing body.

Hb999 believes gaming is purely a form of entertainment. We want every user to play responsibly and with a healthy mindset. hb999's responsible gaming policy includes a range of protective measures to support that goal.

• Users can set their own deposit limits, betting limits, or session time limits at any time.
• You may request a self-exclusion at any time — from 24 hours up to permanent.
• If you experience any gaming-related problems, hb999's support team will provide assistance and referral services.
• Parents and guardians must ensure that minors do not have access to or use of any account.

For more details, visit our Responsible Gaming Visit the page.

Hb999 places the highest priority on protecting your personal information. Our platform uses SSL encryption, and your data is never sold or shared with any third party.

• Information provided at registration will be used solely for service improvement and verification purposes.
• Personal information is never shared with third parties except where required by law.
• Users may request the deletion of their data at any time.

For more details, visit our Privacy Policy Visit the page.

Hb999 reserves the right to suspend or permanently close any account under the following circumstances:

• Registering with false or misleading information.
• Operating multiple accounts or abusing bonuses.
• Use of bots, scripts, or automated software.
• Money laundering or fraudulent financial activity.
• Harassing other users or hb999 staff.
• Intentionally exploiting any technical vulnerability on the platform.

Hb999 is committed to providing a reliable and uninterrupted service at all times. However, hb999 will not be held responsible in the following situations:

• Losses caused by third-party internet connectivity or device issues.
• Service disruptions caused by natural disasters, cyberattacks, or other force majeure events.
• Losses resulting from the user's own negligence or failure to keep their password secure.
• Technical issues on the part of third-party game providers.

For any disputes or complaints, please contact our customer support team first. We always aim for a friendly resolution. Most issues are resolved within 24 hours.

• Support Email: [email protected]
• Live Chat: Available 24/7
• All complaints will receive a response within a maximum of 7 business days.